ViC · Virtual in Charge
The waiting room, handled.
ViC, your Virtual in Charge, is a WhatsApp assistant for NHS urgent care. Your clinicians answer the same waiting-room questions hundreds of times a week. ViC handles them, keeping patients informed, signposting them to the right care, and freeing clinicians to treat.
No app download · uses the patient's existing WhatsApp · multilingual
ViC
online
👋 Hi, I'm ViC, your virtual assistant for the waiting room.
No app needed. I can update you, answer questions and point you to the right care.
Interactive simulation. Tap the buttons to walk through a real ViC flow.
See it in action
A one-minute walkthrough of a real ViC conversation, from QR-code scan to wait-time updates, signposting and feedback.
The tap-through on this page is a simulation; this clip shows the live product running over WhatsApp.
How it works
Connect
Patient scans a QR code in triage and messages “Hi ViC” on WhatsApp. No app, no login.
Identify
ViC confirms language and identity, linking securely to the patient record via the Adastra number.
Resolve
Live wait-time, progress tracking, FAQs and signposting, designed to handle the majority of routine requests automatically.
Escalate
Anything that needs a human is grouped and routed to an on-duty clinician via a desktop dashboard.
Built for everyone in the department
Better experience
For patients
- ✓Real-time wait-time and progress updates
- ✓Trusted health info and safety-netting advice
- ✓Faster signposting to Pharmacy First, GP and other pathways
- ✓Easy feedback, in 10+ languages
Fewer interruptions
For clinicians
- ✓Virtual queue management cuts routine interruptions
- ✓Patient-recorded vitals and pre-screening before the consult
- ✓X-ray request pre-screening (Ottawa-style decision points)
- ✓Automated referrals, leaflets and discharge summaries
Improved performance
For managers
- ✓Less routine admin, more time for care
- ✓Patient-experience insight from built-in feedback
- ✓Understand why patients leave before treatment
- ✓“Same space, more care”: ViC runs remotely
Bring ViC to your UTC
We're working with NHS partners on pilots. Book a walkthrough to see whether ViC fits your department.